How Does The Autotask Add Ticket Email Service (ATES) Work?

ATES Autotask’s Add Ticket Email Service (ATES) receives emails to addticket@autotask.net and turns them into tickets. XML Token Since all Autotask instances share¬†this single inbound email address, all inbound messages sent to ATES require an XML token to designate the Autotask instance for which the message is intended. Example XML Token: <Autotask> <ID name=”DOMAIN-NAME.COM”/> <PW […]

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Configuring SPF Records

Explanation It is highly recommended that you add an SPF record to your domain (see below) so that you and your customers will be able to receive email notifications from Email2AT Classic. The method Email2AT uses to send email notifications may be considered as ‘spoofing’ by some SPAM filtering systems. Creating an SPF record in […]

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Introduction to Kaseya2AT

Kaseya2AT is a hosted service designed to accept email alerts from Kaseya and turn those alerts into Autotask tickets. When you activate Kaseya2AT, your company is assigned a unique email address similar to yourdomain.com@kaseya2at.net. You then configure your Kaseya system to send email alerts to this unique email address, and Kaseya2AT will convert those alerts […]

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