Update the Move Contact and Tickets LiveLink URL

Move Contact and Tickets by MSPintegrations is an Autotask LiveLink that helps to move an Autotask contact from one account to another account. The LiveLink also presents a list of all Autotask tickets for the contact and can move each ticket, as well. If you are presented with a message telling you the URL is […]

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How to install the Move Contact and Tickets LiveLink

Move Contact and Tickets by MSPintegrations is an Autotask LiveLink that helps to move an Autotask contact from one account to another account. The LiveLink also presents a list of all Autotask tickets for the contact and can move each ticket, as well. Autotask LiveLinks must be added manually, and they require a little configuration. […]

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Create a new Dedicated Autotask API User

To create a new Autotask resource with access to the Autotask API: Login to Autotask Hover the top-left Autotask mega-menu; hover Admin; click Resources (Users) At the top-left, to the right of the New button, click the down-arrow Click New API User In the General section: Enter a First Name (example: MSPintegrations) Enter a Last […]

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Troubleshooting Autotask Password Lockout

When Email2AT Classic processes inbound emails on your behalf, the system accesses your Autotask account using a stored username and password. If you change that password but don’t update Email2AT, our system will keep trying to access Autotask using the now-incorrect password. This can cause Autotask to lock your user account. How to know if this is […]

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Configuring Autotask Notifications for Kaseya2AT

In its simplest terms, Kaseya2AT accepts email-based alerts from a Kaseya system, and converts these emails to tickets in Autotask. It does so by leveraging Autotask’s existing Add Ticket Email Service. Once Kaseya2AT has received an inbound email and confirmed that it is, indeed, a valid Kaseya alert, Kaseya2AT will route the email to Autotask’s […]

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