Troubleshooting Autotask Password Lockout

When Email2AT Classic processes inbound emails on your behalf, the system accesses your Autotask account using a stored username and password. If you change that password but don’t update Email2AT, our system will keep trying to access Autotask using the now-incorrect password. This can cause Autotask to lock your user account. How to know if this is […]

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Configuring Autotask Notifications for Kaseya2AT

In its simplest terms, Kaseya2AT accepts email-based alerts from a Kaseya system, and converts these emails to tickets in Autotask. It does so by leveraging Autotask’s existing Add Ticket Email Service. Once Kaseya2AT has received an inbound email and confirmed that it is, indeed, a valid Kaseya alert, Kaseya2AT will route the email to Autotask’s […]

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