ATES Feedback Received: Ticket Creation Failed. [26]

Explanation This usually means that the Add Ticket Email Service (ATES) is configured incorrectly in Autotask. Resolution Confirm that ATES is set correctly in Autotask by following the steps below: Open a web browser, and navigate to your Autotask account here: ww1.autotask.net Sign in to your Autotask account, select the Autotask icon in the upper-left […]

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How Does The Autotask Add Ticket Email Service (ATES) Work?

ATES Autotask’s Add Ticket Email Service (ATES) receives emails to addticket@autotask.net and turns them into tickets. XML Token Since all Autotask instances share this single inbound email address, all inbound messages sent to ATES require an XML token to designate the Autotask instance for which the message is intended. Example XML Token: <Autotask> <ID name=”DOMAIN-NAME.COM”/> <PW […]

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Troubleshooting Autotask Password Lockout

When Email2AT Classic processes inbound emails on your behalf, the system accesses your Autotask account using a stored username and password. If you change that password but don’t update Email2AT, our system will keep trying to access Autotask using the now-incorrect password. This can cause Autotask to lock your user account. How to know if this is […]

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