ATES Feedback Received: Ticket Creation Failed. [26]

Explanation This usually means that the Add Ticket Email Service (ATES) is configured incorrectly in Autotask. Resolution Confirm that ATES is set correctly in Autotask by following the steps below: Open a web browser, and navigate to your Autotask account here: ww1.autotask.net Sign in to your Autotask account, select the Autotask icon in the upper-left […]

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How Does The Autotask Add Ticket Email Service (ATES) Work?

ATES Autotask’s Add Ticket Email Service (ATES) receives emails to addticket@autotask.net and turns them into tickets. XML Token Since all Autotask instances share¬†this single inbound email address, all inbound messages sent to ATES require an XML token to designate the Autotask instance for which the message is intended. Example XML Token: <Autotask> <ID name=”DOMAIN-NAME.COM”/> <PW […]

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Troubleshooting Autotask Password Lockout

When Email2AT Classic processes inbound emails on your behalf, the system accesses your Autotask account using a stored username and password. If you change that password but don’t update Email2AT, our system will keep trying to access Autotask using the now-incorrect password. This can cause Autotask to lock your user account. How to know if this is […]

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