How to use the Merge Ticket LiveLink

Before using the Merge Ticket LiveLink, it must be installed in your Autotask. To merge two tickets, you will start from the ticket that you would like to be closed and merged into another ticket Either right-click the ticket and navigate to LiveLinks (when looking at a list of tickets) or choose the¬†LiveLinks menu from […]

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How to install the Merge Ticket LiveLink

Merge Ticket by MSPintegrations is a script that resides on the MSPintegrations web server. With some basic configuration, you can add a link to the script within your Autotask instance. This link is called a LiveLink. Autotask LiveLinks must be added manually, and they require a little configuration. The installation of the Merge Ticket LiveLink […]

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