Configuring SPF Records

Explanation It is highly recommended that you add an SPF record to your domain (see below) so that you and your customers will be able to receive email notifications from Email2AT Classic. The method Email2AT uses to send email notifications may be considered as ‘spoofing’ by some SPAM filtering systems. Creating an SPF record in […]

Read More

How Do I Manually Add The Email2AT Classic User-Defined Fields In Autotask?

When you first activate Email2AT Classic, you should have two new Autotask User-Defined Fields added to your instance: the Account entity should have a User-Defined Field called Email2AT Domains, and the Contact entity should have a new User-Defined Field called Email2AT Addresses. If your Autotask instance does not have these User-Defined Fields after signing up for Email2AT, […]

Read More

Troubleshooting Autotask Password Lockout

When Email2AT Classic processes inbound emails on your behalf, the system accesses your Autotask account using a stored username and password. If you change that password but don’t update Email2AT, our system will keep trying to access Autotask using the now-incorrect password. This can cause Autotask to lock your user account. How to know if this is […]

Read More