Why Are New Tickets Being Opened Every Few Seconds?

If, within your service desk in Autotask, or your history page in Email2AT Advanced, you notice that new tickets are being erroneously created every few seconds, it’s possible that you have created a loop. This can commonly happen if you’ve setup one of the steps in your rule to send an email as an alert […]

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Why Are Email Replies Creating New Tickets?

When troubleshooting problems with your workflow, you may discover that email replies are creating new tickets, instead of simply adding a note to the existing ticket. This can usually happen if you do not have a step checking the email subject line for an existing ticket number first (or it is out of order). This […]

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Forwarding Mail From Exchange 2010 to Email2AT Advanced

If you currently use Exchange 2010 for email at your organization, then you can set up forwarding to your Email2AT Advanced domain in just a few steps. Please follow the steps below to complete this. Create an External Mail Contact Using a computer, you’ll first want to connect to your Exchange server. There are several […]

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How To Swap Out Rule Steps In Email2AT Advanced

When creating steps for your rules in Email2AT Advanced, you may come across times where you want to add in additional steps at an earlier point in the workflow. Well, you can! To accomplish this, you’ll first need to access your Rules page by following the steps below: Open a web browser, and navigate to our […]

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I Accidentally Deleted My Domain Name.. Help!

It’s possible that while you are working in your Email2AT Advanced portal you may accidentally delete your domain from our system. While it is possible, it is also highly unlikely. To delete your domain, you must first use a web browser to access your portal, at https://secure.mspintegrations.com/auth/login, and sign in with your existing Autotask credentials. You […]

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How To Change “Send Email From” Address In Autotask

When you add a note to a ticket in Autotask, you have the option to choose where that email gets sent from. We suggest using an email that gets forwarded to a mailbox on your Email2AT Advanced domain, that way our system can capture and process that based on the rules you’ve set up. For […]

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Forwarding Mail From Office 365 to Email2AT Advanced

If you currently use Office 365 (Exchange) for email at your organization, then you can set up forwarding to your Email2AT Advanced domain in just a few steps. Please follow the steps below to complete this. Important: Please note that you must have admin privileges within Office 365 in order to complete these steps. Create […]

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Forwarding Mail From Gmail To Email2AT Advanced

If you currently use the Gmail service for your email needs, then setting up forwarding to your Email2AT Advanced domain is a pretty straight-forward process. Please follow the steps below to complete this: 1. Open a web browser, and navigate to the Gmail portal here to sign in: https://mail.google.com 2. Once signed in, click on […]

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Day One: Forwarding Mail to Email2AT Advanced

After you’ve completed configuring your initial settings and rules, you’ll want to setup your email address to forward all mail to your hosted or custom domain at Email2AT Advanced. We suggest using a dedicated new or existing mailbox solely for this purpose. You can find the domains you setup in Email2AT by completing the following […]

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