Email2AT Classic can add notes to tickets in three different ways:

  • Client Access Portal
  • Autotask Webservices API (ATWS)
  • Autotask Add Ticket Email Service (ATES)

The method can be configured within your Email2AT account. Please complete the steps listed below:

  • Open a web browser, and navigate to our secure MSPintegrations Login Page here: https://secure.mspintegrations.com/auth/login
  • Sign in using your existing Autotask credentials, and you will be taken to your account page.
  • On the left-side menu, select the option for Inbound Addresses, found under the Email2AT heading.
  • Select the Ticket Notes tab.
  • Find the option for Create Notes Via, then select the desired option.
  • Click the Save button at the bottom of the page.

Please view the following article for additional clarification: Note Status Is Not Changing